Support FAQ The below FAQ cover potential technical issues that you could experience with the online training
although issues are extremely rare there may be the odd trainee who is experiencing problems, please follow this list to help you determine the problem.
Q: I can’t access the login screen, but pass-nclex.com works?
A: It could be a security setting in your browser, under Internet Explorer, click tools -> Internet Options - > Adanced -> Scroll down the list, and tick "Enable Integrated Windows Authentication". It could also be a firewall blocking access (including your router) or your ISP having issues. if you are unsure please try logging in on a friend’s computer or internet cafe.
Q: It won’t let me login – after several attempts it tells me that I am not authorized?
A: There could be a number of reasons for this occuring. Please remember that usernames and passwords are case sensitive, so ensure that your caps lock is off. There is a very small chance that your username was not enabled correctly, we try to check all usernames and passwords before we send them but very rarely a rogue password may slip through. Please contact us using contact@nurses4america.com and we will check your password for you as soon as humanly possible.
Q: I can login, but the website is not displaying correctly!
A: Please ensure that Java is enabled on your browser. Go http://gsaauctions.gov/brow_details/IE6instr.htm for instructions on internet explorer. If you are using a different Internet Browser please search using the search string“enabling java on browser” (replace browser with the name of your web browser).
Q: Images seem to be missing, or the website isn’t showing correctly!
A: It is possible that your PC has antispyware tools or ad-blockers installed. www.pass-nclex.com does not contain any hostile applications which will under normal use harm your computer, but because of the vast amount of antispyware problems we cannot give you specific instructions for each one, but in general they will be located in the bottom right corner of the screen in the system tray. Next to the clock, right click on it and disable.
Q: I am having issues with bookmarks!
A: Please remember that the bookmark function only works correctly under Internet Explorer, though other browsers do work on the NCLEX program itself – but the bookmark function does not work correctly. Also for the bookmarks please ensure that you are using the bookmark password that is issued in your welcome email from Nurses 4 America.
Q: How do I find out which version of Internet Explorer I am using?
A: Once you have launched (opened) Internet Explorer, click on Help, about Internet Explorer, and the version is listed, 5.5 or higher is recommended for use on the NCLEX Training software.
Please note – we at Nurses 4 America are only able to offer support on issues regarding our program, and not general PC support. For this reason please ensure that you try to login to the training software on a few different PC’s if you are having issues. We highly recommend trying a library computer and/or an internet cafe if you are having problems, which has resolved issues for numerous clients in the past. If the problem is with your PC at home then please contact your local PC technician to help you diagnose the problem.
To login please click the link below:
| NCLEX Online Instructions |